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Pointe St Charles Caboose clarification

posted Nov 8, 2012, 8:28 PM by Randy Hammill   [ updated Nov 8, 2012, 8:29 PM ]

This seems to be confusing people more than any other issue. So I will attempt to clarify things a bit.

1. We have nothing to do with the project.

Tom Tomblin / CMT initiated this project, and Rapido is manufacturing it. For the most current status on the project itself, go to: http://www.rapidotrains.com/pscvan.html

You can go ahead and check it out now.

We'll wait.

Did you read it?
All of it?

OK, now you know everything we know about the project.

Important: Note that we have not 'taken over the order book of CMT'
We are only offering to fill orders if you'd like us to.
But you already know that because you read the rest of our CMT Update Page.. Right? Good.

2. We don't know yet if we will be filling orders for the Pointe St Charles Caboose. 

If in fact Tom / CMT complete the project, then our guess is that they will fill the orders themselves. 

3. We can't return your deposits. 

We didn't take your deposit, nor did we receive it from CMT.
If we fill the orders, then we'll honor as much of the deposit as we can afford. Like other models we expect that to be at least 20% of the SRP, but we won't really know until they are released.
If Tom / CMT is filling your order, then you will be working with them regarding your model and deposit.

4. If you want us to fill your order for the PSC Caboose or any other model ordered from CMT, you need to tell us.

We don't have a list.
OK, we have some information, but the information we have is incomplete, inaccurate, unreliable, and irrelevent.
Why?
Because we won't be filling your order unless you tell us you want us to fill it. So you need to send your name, shipping address, phone number, and CMT Sales Order to modeltrains@truelinetrains.ca

But we don't have to tell you that because you already read the rest of our CMT Update Page. Right? RIGHT!?!?

Seriously, we can't honor any deposit for you if you don't provide a copy of your CMT Sales Order.
We don't have copies.
We don't have a list we're working from, and if you want the model from us, you need to tell us.

That's it. It's the same as any other model pre-ordered from CMT that you'd like us to try to fill. 
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