Important Announcement About Canadian Model Trains
(aka CMT; aka http://modeltrains.com)

Please, please, please read the whole page

As we've been working through this mess for a while now, it's become clear that there is still a wide range of, um, opinions regarding our responsibilities regarding orders placed with CMT. We'll try to do better to set proper expectations. We'll still make mistakes, miss an email here or there, contact some people multiple times, and misspell an occasional name. 

We have contacted, or attempted to contact, all of the customers pre-paid orders and items on consignment that were present in the inventory we acquired. If you had consignment items, or a model that was paid for and should have shipped by the beginning of August, you can contact us at [email protected] with copies of your CMT sales order for further information.

Below is all of the current information that you'll need if you want us to fill your order placed with CMT. If you already know what's going on, read it again anyway. We're doing our best to help, we're updating this page frequently, and we want to make sure that you don't miss a model you want.

First the bad news.
1. We don't have any relationship or affiliation with CMT and did not purchase CMT.
2. We don't know the business status of CMT, nor will we speculate, pontificate, opinionate, discussate or any other 'ate' that you can think of.
3. We don't have access to the accounting or records of CMT.
4. We don't have any obligation to fill orders for CMT, nor to honor deposits, pre-payments, or credits originally with CMT.
5. We can't send you any money, and we'll have to charge shipping for all orders – unless you can pick them up.

Now the good news.
1. We are willing to attempt to fill orders originally placed with CMT.
2. We are willing, within the limits of our operating expenses, to honor deposits made for those orders.
3. To honor a deposit we require a copy of your CMT Sales Order.
4. Deciding not to purchase a model from us does not cancel your order. Your order was placed with CMT. It simply means that you would not be getting the model from us.

So, you wish to continue down this path anyway, and work with us to fill your order. You're a brave soul. Here's what you need to do:

1. Forward your name, shipping address, phone number, and CMT Sales Order (not just the order numbers) to [email protected]
2. Be patient. We'll respond within a couple of days to confirm we received your email. Watch the manufacturer's website for shipping dates. 
3. We'll contact you with a final price when the model is available for you to make a decision and provide payment information.
4. We'll need to complete payment as quickly as possible once the model arrives to meet manufacturer deadlines.
5. We can't hold your goods for other goods unless they come in at the same time, and we can't set up payment plans. We aren't a retailer and we're not set up for that sort of thing.

If you haven't sent your information to [email protected] then your name isn't on our 'list.'

We won't be able to make everybody happy.
Some people have significant deposits placed, others have paid for models in full.
Some have substantial credits with CMT. Unfortunately, we can't solve all of these issues.
All we can do is offer to provide the model for you at the best price we can offer.
It's up to you to decide if that's acceptable.
Orders we may be able to fill
We have arrangements with the following manufacturers to be able to fill orders for models pre-ordered from CMT.
We have found that in most cases, not enough models were ordered. We'll let you know if there is a shortage of available models.

Athearn (P42 locomotive only - we will not have the mugs, and can't get other models)
Intermountain
Precision Scale
Walthers

Check with the appropriate manufacturer's website for status updates on their projects.
Orders we cannot fill
We will not be able to fill orders for models from any company other than the ones listed above.

We can no longer fill orders for Rapido Trains. They have opted not to continue our agreement to allow us to fill orders for you.

A few companies have provided some more information.
We're providing this information as a service, but have no affiliation with these companies.


And the latest information about the

For models from other companies you will have to order them from another dealer 
or you can contact the manufacturer directly to see if they can help.
This page last updated May 30, 2013.