 A message for former CMT customers As you know, we've been working hard to try to fill orders originally placed with CMT, and we've also been honouring as much as (more than) we could afford of the deposits made on those orders. By far, the most common questions we've received are regarding the Pointe Ste. Charles caboose. Well, we've got good news!!!…. ….and we've got bad news. First the good news. We are releasing the Pointe Ste. Charles Caboose. (YAY!) Now the bad news. We aren't in a position to help with deposits that you paid to CMT. (BOO!!) They won't be available direct. You'll have to order them from your preferred TLT dealer. We're encouraging the dealers to work with ex-CMT customers for this project. Of course, they don't have any obligation to honour another company's bad debts, any more than we do. We've thought long and hard about what options we had. Because of the costs associated with acquiring and releasing this model, we had two options:
Neither choice was ideal. But in the end we felt the better option was to move ahead and make the model available to the people that really wanted it. The best of a bad situation? There is no doubt that not everyone will be happy. But we hope this helps at least make it a little better. We're excited we're able to bring the model to you, and we know you'll enjoy it. See our Pointe Ste. Charles Caboose page |
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